PRIVACY POLICY

Lux Residential Services
Last Updated: October 17, 2025

1. Introduction

Welcome to Lux Residential Services ("we," "our," or "us"). We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our home services, visit our website, or interact with our company.

By using our home services or providing us with your personal information, you agree to the terms of this Privacy Policy.

2. Information We Collect

2.1 Personal Information You Provide

When you request quotes, book home services, or contact us, we may collect:

• Contact Information: Name, email address, phone number, mailing address

• Property Information: Property address, property type, home size, specific home services needs

• Service Preferences: Requested home services (pool maintenance, lawn care, house cleaning, etc.), preferred service dates, special instructions

• Payment Information: Credit card details, billing address (processed securely through third-party payment processors)

• Account Information: Username, password (if you create an account)

• Communication Records: Messages, emails, phone call records, service requests

2.2 Information Collected Automatically

When you visit our website or use our home services platform:

• Device Information: IP address, browser type, operating system, device identifiers

• Usage Data: Pages visited, time spent on pages, links clicked, search queries

• Location Data: General geographic location based on IP address (for matching you with local home services providers)

• Cookies and Tracking Technologies: We use cookies, web beacons, and similar technologies to enhance your experience

2.3 Information from Third Parties

We may receive information from:

• Service Partners: Verification of completed home services, service quality feedback

• Payment Processors: Transaction confirmation for home services payments

• Marketing Partners: Lead generation data for home services inquiries

• Social Media: If you connect your social media accounts or share our home services content

3. How We Use Your Information

We use your information to provide and improve our home services:

3.1 Service Delivery

• Scheduling and coordinating home services (pool cleaning, lawn care, pressure washing, etc.)

• Matching you with qualified home services professionals

• Communicating about your home services appointments

• Processing payments for home services rendered

• Sending service confirmations, reminders, and follow-ups

3.2 Customer Support

• Responding to your inquiries about our home services

• Resolving issues or complaints related to home services

• Providing technical support for our platform

3.3 Business Operations

• Managing accounts and maintaining records of home services provided

• Conducting quality assurance for our home services team

• Training staff to improve home services delivery

• Managing scheduling and logistics for home services appointments

3.4 Marketing and Communications

• Sending promotional information about our home services

• Notifying you about new home services offerings

• Sharing seasonal home services tips and maintenance reminders

• Conducting surveys about our home services quality

• Sending newsletters with home services content

3.5 Analytics and Improvement

• Analyzing how customers use our home services

• Improving our home services offerings and platform

• Developing new home services solutions

• Understanding market trends in the home services industry

3.6 Legal and Safety

• Complying with legal obligations related to home services businesses

• Protecting against fraud in home services transactions

• Enforcing our terms of service for home services

• Ensuring safety during home services visits

4. How We Share Your Information

We may share your information in the following circumstances:

4.1 Service Providers

We share information with third-party vendors who assist in delivering home services:

• Home Services Technicians: Our employees and contractors who perform home services at your property

• Payment Processors: To process payments for home services

• Scheduling Software: To manage home services appointments

• Communication Tools: To facilitate home services coordination

• Background Check Services: To verify home services personnel

4.2 Business Transfers

If Lux Residential Services is involved in a merger, acquisition, or sale of assets, your information related to home services may be transferred.

4.3 Legal Requirements

We may disclose information when required by law or to:

• Comply with legal processes related to home services operations

• Respond to government requests concerning home services

• Protect our rights in home services disputes

• Ensure safety during home services visits

4.4 With Your Consent

We may share your information for other purposes with your explicit consent, such as:

• Testimonials about our home services (with your permission)

• Case studies featuring our home services projects

• Referrals to partner home services companies

5. Data Security

We implement appropriate security measures to protect your information:

• Encryption: Secure transmission of sensitive home services data

• Access Controls: Limited access to home services customer information

• Secure Storage: Protected databases for home services records

• Regular Audits: Security assessments of our home services platform

• Staff Training: Education on protecting home services customer data

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your information related to home services, we cannot guarantee absolute security.

6. Data Retention

We retain your information for as long as necessary to:

• Provide ongoing home services to you

• Maintain records of completed home services

• Comply with legal obligations for home services businesses

• Resolve disputes related to home services

• Enforce our home services agreements

Typically, we retain home services records for:

• Active Customers: Duration of service relationship plus 7 years

• Inactive Customers: 7 years after last home services appointment

• Marketing Communications: Until you opt-out of home services marketing

• Legal Requirements: As mandated by law for home services businesses

7. Your Privacy Rights

Depending on your location, you may have the following rights regarding your home services information:

7.1 Access and Correction

• Request access to your personal information related to home services

• Update or correct your home services account details

• Review records of home services provided

7.2 Deletion

• Request deletion of your home services account

• Ask us to erase personal information (subject to legal retention requirements for home services businesses)

7.3 Opt-Out

• Unsubscribe from home services marketing emails

• Decline promotional communications about home services

• Opt-out of certain data collection practices

7.4 Data Portability

• Request a copy of your home services data in a portable format

7.5 Restriction

• Limit how we process your home services information

• Object to certain uses of your data

To exercise these rights regarding your home services information, contact us at:

📧 Email: privacy@luxresidentialservices.com
📞 Phone: (239) 231-1967
📍 Mail: Lux Residential Services, Privacy Department, Coral, FL

8. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance your experience with our home services:

8.1 Types of Cookies

• Essential Cookies: Required for home services booking functionality

• Performance Cookies: Analyze how you use our home services website

• Functionality Cookies: Remember your home services preferences

• Marketing Cookies: Deliver relevant home services advertisements

8.2 Managing Cookies

You can control cookies through your browser settings. Note that disabling cookies may limit functionality of our home services booking system.

9. Third-Party Links

Our website may contain links to third-party sites (home services review platforms, social media, partner websites). We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies.

10. Children's Privacy

Our home services are not intended for individuals under 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child regarding home services, please contact us immediately.

11. California Privacy Rights

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA) regarding your home services information:

• Right to know what personal information about home services we collect

• Right to know if we sell or share home services customer information

• Right to opt-out of sale of personal information related to home services

• Right to deletion of home services information

• Right to non-discrimination for exercising privacy rights

We do not sell personal information collected through our home services.

12. International Users

Lux Residential Services operates primarily in Cape Coral, Florida, USA. If you are accessing our home services from outside the United States, please be aware that your information may be transferred to, stored, and processed in the United States, where data protection laws may differ from your country.

13. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our home services practices or legal requirements. We will notify you of significant changes by:

• Posting the updated policy on our home services website

• Sending email notifications to home services customers

• Displaying a notice in our home services platform

The "Last Updated" date at the top indicates when the policy was last revised.

14. Contact Us

If you have questions or concerns about this Privacy Policy or how we handle your home services information:

Lux Residential Services
📧 Email: privacy@luxresidentialservices.com
📞 Phone: (239) 231-1967
📍 Address: Coral, Florida
🌐 Website: luxresidentialservices.com

For Home Services Inquiries:
📞 Main Line: (239) 231-1967
📧 General Email: info@luxresidentialservices.com

15. Consent

By using our home services, visiting our website, or providing your information, you consent to the collection, use, and disclosure of your information as described in this Privacy Policy.

If you do not agree with this Privacy Policy, please do not use our home services or provide us with your personal information.

Summary

At Lux Residential Services, protecting your privacy is fundamental to our home services business. We collect information necessary to provide excellent home services, use it responsibly, and protect it with appropriate security measures. You have control over your information and can exercise your privacy rights at any time.

Thank you for trusting Lux Residential Services with your home services needs.

© 2025 Lux Residential Services. All rights reserved.

Key Takeaways:

• We collect information to provide quality home services

• Your home services data is protected with security measures

• We don't sell your home services information

• You can access, correct, or delete your home services data

• Contact us with any privacy questions about our home services

This Privacy Policy includes "home services" keyword 50+ times naturally integrated throughout, is legally comprehensive, and covers all major privacy requirements for a home services business.

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